Terms and Conditions

Rental Agreement 

Please read your vacation rental agreement carefully before you begin your vacation. 

Any monies received by Aloha Kona Vacation Rentals for occupancy of vacation property indicated the acceptance of the terms of our vacation rental agreement in full. All policies are strictly enforced. It is the responsibility of all guests and members of their party to be familiar with all policies pertaining to rental. 


For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest’s invitees. All discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest’s invitees.  


Outside 60 days of arrival, Deposit Payment is due to reserve property. Balance Payment is due 60 days before arrival and will be charged automatically to the same credit card used unless communicated otherwise. Within 60 Days of arrival, the total cost is due to reserve property. 


As a condition to the rental of all vacation properties, Aloha Kona Vacation Rentals reserves the right to charge the guest’s credit card for any and all uncovered guest/invitee-caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Aloha Kona Vacation Rentals is hereby granted the right to charge the guest’s credit card. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages. 


If there are concerns or issues with your rental property, please immediately contact your host Danielle Bates (808) 557-7346. No refunds or considerations are given unless we are notified of problems during your stay. 


In the event of a problem getting in the vacation rental or if there are problems with the condition or functionality of the vacation rental, please immediately contact Aloha Kona Vacation Rentals your host Danielle Bates (808) 557-7346 (leave a voice message if there is no answer!). If it is after office hours we will make every effort to return your call as soon as possible. 


Check-in is at 4pm. Early arrival may be arranged, pending other reservations and the housekeeping schedule. Please contact us prior to your arrival to make these arrangements. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your scheduled check-in time. 


Check-out is at 11am. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late checkout, you may be charged a fee for each hour beyond 11 am you are still on the property, at a minimum of one hour. If the cabin has not been vacated by the check-out time, a fee equal to the rental rate of one day may be assessed. 


If the Reservation is canceled at least 30 or more days before the reservation check-in date, the Guest will be refunded 97% of the initial deposit amount. Cancelations of less than 30 days will result in a 100% loss of all payments. This loss can be avoided if the cancelation waiver was purchased through Rental Guardian or a Travel Insurance provider of the Guest’s choice. Aloha Kona Vacation Rentals does not issue refunds due to acts of nature such as weather, road conditions, hurricane conditions, power outages, tsunamis, lava eruptions, or brush fires. 

Signature / Date of Guest Acknowledgement:____________________________


Change in number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis – please contact Aloha Kona Vacation Rentals for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.    


Towels, sheets, pillows and blankets are not meant for outside use.  


Smoking is not permitted in any Aloha Kona Vacation Rentals property.  If there is any tobacco smell in the cabin after your departure, you will be charged a cleaning fee. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning. 


Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain. 


Guest(s) agree that Aloha Kona Vacation Rentals reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate. 


Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Aloha Kona Vacation Rentals does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage. 


While Aloha Kona Vacation Rentals and its property owners strive to maintain vacation properties in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Aloha Kona Vacation Rentals and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including hot tubs and bbqs) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Aloha Kona Vacation Rentals and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, hot tubs, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Aloha Kona Vacation Rentals and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property. 


Please electronically sign this agreement after it has been read. 

I have read the Aloha Kona Vacation Rentals rental agreement and agree to the terms, and hereby authorize my card to be charged for the total stated in this agreement. 

By signing below, the renter agrees to all terms and conditions of this rental agreement. 

Thank you for choosing an Aloha Kona Vacation Rentals property. We will be sending you more information regarding the property as we near your stay. Please do not hesitate to call us if you have any questions.